Verizon software install failure - Treo Forums

batch · 12-19-2006, 07:46 PM

I'm trying to install the software from the Verizon CD, but after Step 2 (where you choose Palm Desktop or Outlook) the program closes. There is no error message--the program just closes and does not perform the initial sync. I've tried reinstalling multiple times and even tried the version from Palm's website to no avail. Please help!

haroldo · 12-20-2006, 06:41 AM

Try the software from Palm's site http://www.palm.com/us/support/downl...ndesk414e.html

batch · 12-20-2006, 02:41 PM

Quote:

Originally Posted by batch

I've tried reinstalling multiple times and even tried the version from Palm's website to no avail.

I have already tried that. It does the same thing.

matrixcode · 12-27-2006, 10:49 AM

Quote:

Originally Posted by batch

I have already tried that. It does the same thing.

did you have a previous palm installed?

batch · 12-27-2006, 02:09 PM

I figured it out. Windows had installed the Palm as a device. I had to uninstall hardware and then reload the software.

ad johnson · 12-28-2006, 05:07 PM

Quote:

Originally Posted by batch

I figured it out. Windows had installed the Palm as a device. I had to uninstall hardware and then reload the software.

Can you explain what you mean by uninstall the hardware and then reload the software? I think I may be having a similar problem.

I installed the software for the 700p on computer #1. Then I got my wife a computer (computer #2). I installed the software on her computer (computer #2) and tried to sync the Treo to computer #2 and a connection could not be etablished.

Is this because the Treo has already established a profile on computer #1 or what? I need to figure this out as she's getting ready to go out of town for a few weeks. Any input?

Thanks