Well, I went to the Palm website. I opened a chat with a tech. I told him my Treo locked up after I installed the update. He did everything he could think of to help me. He gave me a phone number to call and a transcript number to reference. They told me that since it seems the update was the cause of the problem, that I should ship it to them for repair. I sent my Treo to them and they returned it as good as new. The only cost to me was shipping to them. I would suggest to anyone with this trouble to try the same thing. I am glad my paperweight takes calls now.