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Old 12-21-2006, 03:36 PM   #1 (permalink)
 
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Smile Need help with error message - Active Sync 4.2

Error Message - "Syncronization cannot be completed successfully. Reconnect your device and try again. If the problem persist, see the Microsoft ActiveSync Troubleshooter in Microsoft ActiveSync on your desktop computer.

1) I have tried the troubleshooter w/in AS. It says it can't establish a connection between the pc and device (duh).

2) I have tried restarting my computer and a soft reset of my device.

3) This just started occurring today. I haven't installed any new software or updates.

Any suggestions?[IMG]file:///C:/DOCUME%7E1/HP_Owner/LOCALS%7E1/Temp/moz-screenshot.jpg[/IMG]
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Old 12-21-2006, 05:14 PM   #2 (permalink)
 
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Quote:
Originally Posted by TexasTreo-ster View Post
Error Message - "Syncronization cannot be completed successfully. Reconnect your device and try again. If the problem persist, see the Microsoft ActiveSync Troubleshooter in Microsoft ActiveSync on your desktop computer.

1) I have tried the troubleshooter w/in AS. It says it can't establish a connection between the pc and device (duh).

2) I have tried restarting my computer and a soft reset of my device.

3) This just started occurring today. I haven't installed any new software or updates.

Any suggestions?[IMG]file:///C:/DOCUME%7E1/HP_Owner/LOCALS%7E1/Temp/moz-screenshot.jpg[/IMG]

Nevermind, just decided to hard reset after talking to the "no help desk" at Sprint.
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Old 12-26-2006, 12:45 AM   #3 (permalink)
 
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This has happened to me SEVERAL times. I usually have to uninstall/reinstall AS (that's easier then doing a hard reset on my Treo).

So far it hasn't happened in the past few days, but I expect it to happen anytime now.


Good luck.
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