Please help me setup Acitve Sync with...

[ChimChim]

Outlook 2003 service pack 2.

I have been trying for over a week to setup Active Sync with Outlook 2003 SP2 and have not been able to do it. My network adminstrator has given me an internal certificate and we've added all the right information in the fields and still can't get the device to sync. Please help. I do not want to go back to my blackberry.

[dohc]

had it wokring and then had your problem.. i just hard reset and it worked..
but make sure wireless sync is acually open/on when you first sync.. I notice after hard reset and if wireless sync wasn't on, activesync would crash and get all jacked up...

[ChimChim]

Mine never worked so I'm not sure if a hard reset will work. I wonder if I need a certificate other than the one that was issued internally.

[treythompson]

Why do you need a Cert if you are using ActiveSync with Outlook on the desktop? Or, are you doing something else?

[ChimChim]

I am trying to connect wireless to my Exchange server.

[treythompson]

Originally Posted by ChimChim

I am trying to connect wireless to my Exchange server.

I don't mean to not answer your question, but... Search the forum for Exchange and you should see some several posts about it.

On another note, you really should either be an Exchange Server administrator, or have an Exchange Admin that you can work with. If you have an Exchange Server in it's BASIC config, and standard setup, it SHOULD work out of the box. However, even the most insignificant little config change on Exchange can make it not work.

[ChimChim]

Thanks for

[treythompson]

Originally Posted by ChimChim

Thanks for

I don't understand why the formatting on my post didn't work here, but it was nicely laid out with bullet lists.

Hehe, nice. I'm dumb enough to actually think for a second that you clicked submit too early, before I got it.

Exchange ActiveSync works like this. Your Treo connects via https to your Exchange server. It does this through the /Microsoft-Server-Activesync virtual directory. The scripts in there then connect to the /Exchange directory on the same server. So, IIS logfiles play an important role in troubleshooting.

I can give you some tips, but it's pretty difficult to actually troubleshoot. How about this? Here are some things to check, and some google groups searching you could do:

• Are you getting any errors on your Treo?
• Do you have administrative access to your Exchange Server?
• If so, look at the Application Event Log for Exchange errors.
• Make sure you install your Certificate from your SSL site on the Exchange Server onto the Treo. You do this by going to your https://server.domain.com/exchange site. Then, once you're logged in and you get the little padlock in the bottom right of IE, double click that and save that as a file to your PC. Then transfer the file to your Treo, and click it in File Explorer. That will install it. (Note you only need to do this if the certificate is a locally generated one.
• Once you do all that, then your Treo is ready. Can you connect with your browser to http://server.domain.com/oma? If so, your /Exchange DIR should be fine on the server.
• There are a few things to check on a few of your IIS Virtual directories
  • /Exchange
    • Make sure that Basic Authentication is enabled.
    • Do NOT have the checkbox checked that is "Require secure channel (SSL). Note, you can still secure your server by requiring on your Firewall that you have https access to the server. If you require SSL on this Virtual DIR though, then the /oma and /microsoft-server-activesync directory scripts CANNOT talk to the /Exchange dir, which they need to do!
  • /Microsoft-Server-Activesync
    • Basic authentication must be enabled.
  • /OMA
    • Basic authentication must be enabled. I don't see how this one is linked, but Microsoft says to do it.

That should give you a starting point, and not nothing!