Problem deleting msgs off server since update - Treo Forums

Beachbum26 · 04-28-2006, 08:15 AM

Has anyone else seen this? Since doing the update and getting Direct Push working, it seems that 1/2 the time when I delete emails from my Outlook email via activesync on the Treo it doesn't delete them from the server anymore.

kevinmg · 04-28-2006, 08:46 AM

I've read about this in a few different places. What is happening is that when you delete a message on your Treo, it won't sync with your PC until next time mail is received and AS on your Treo runs. At least that seems to be the case when using an Exchange server. Basically it's not a 2-way push. Have you tried using the option "Delete Items Immediately"? I've heard this will make it sync upon deletion, but I haven't tried it yet.

Hope this helps

Beachbum26 · 04-28-2006, 09:10 AM

I am using the delete immediately option. I'm also aware that it's not a 2-way push, but I have experimented with this and it's not deleting emails even after doing a manual "send/receive" on a consistent basis. Sometimes it works, sometimes not.

Take this morning for example:

I get up and see 12 new emails that came in via Push. I read and delete 10 of them in the messaging app.

Then I use the menu and click "send/receive". It goes throught the progression: connecting, synchronizing, looking for changes, then finished. I then log into my mailbox via OWA and the "deleted" messages are still there.

I then do a soft reset of the Treo. Send a test message to myself from my wife's account. Receive it via Push, delete and manually sync again. This time it DOES delete off the server.

Weird. I can't figure it out or even a pattern to when it does or doesn't work.

:mad:

Ps. The only thing that is different on my Treo (other then the Palm updater) is that I recently installed the SBSH Pocket Breeze program.

Beachbum26 · 05-02-2006, 09:09 AM

OK. Here's what I've been able to figure out by testing and monitoring this situation.

emails that you delete on the Treo DO eventually get deleted off the Exchange server, but only when a change to your Inbox, Calendar, Contacts or Tasks occurs and gets sent out via Direct Push.

If you try to manually use the "send/receive" menu option - it doesn't appear to do anything at all.

I have no idea why they would make Direct Push the only way to update your Exchange Server data - basically either on purpose or via a new bug, they appear to have killed the fuctionality of the manual sync (send/receive) button.

kanu · 05-02-2006, 12:37 PM

Here's how I've gotten this to work "automatically".

1) Delete message from Inbox on Treo.
2) Delete message from Deleted Items on Treo.
3) Menu->Send/Receive
4) Wait a few minutes and the item will be deleted off of the Server, without receiving an email or any other update.

I'm unclear on the 'Delete items immediately' option. Does that remove them from the Deleted Items folder automatically after being deleted from the Inbox on the Treo?

Kanu

plucas · 05-02-2006, 01:32 PM

Quote:

Originally Posted by kanu

Here's how I've gotten this to work "automatically".

1) Delete message from Inbox on Treo.
2) Delete message from Deleted Items on Treo.
3) Menu->Send/Receive
4) Wait a few minutes and the item will be deleted off of the Server, without receiving an email or any other update.

I'm unclear on the 'Delete items immediately' option. Does that remove them from the Deleted Items folder automatically after being deleted from the Inbox on the Treo?

Kanu

Kanu, where do you see the Option, 'Delete items immediately'? and do you have deleted email in your deleted folder. I don't, and I have email in my deleted folder on my server.

kanu · 05-02-2006, 01:39 PM

plucas,

I should have included that I can't find the 'Delete items immediately', that's why I'm unclear on that part.

I'm not sure what you are asking in your second question. When I delete an email from my Inbox on my Treo, it goes to the Deleted Items folder on my Treo. I then delete it from the Deleted Items folder on my Treo and then do a Send/Receive. This moves the email from the Inbox on the server to the Deleted Items on the server.

Kanu

plucas · 05-02-2006, 01:48 PM

Quote:

Originally Posted by kanu

plucas,

I should have included that I can't find the 'Delete items immediately', that's why I'm unclear on that part.

I'm not sure what you are asking in your second question. When I delete an email from my Inbox on my Treo, it goes to the Deleted Items folder on my Treo. I then delete it from the Deleted Items folder on my Treo and then do a Send/Receive. This moves the email from the Inbox on the server to the Deleted Items on the server.

Kanu

I get my email from my server. I'm using a SBS 2003 Exchange Server. When I delete an email on the Treo 700w it goes to the deleted folder and then it deletes itself. When I look on my client PC, the email has been deleted and it shows up in my deleted folder. Why can't I see my deleted email on the Treo? I can on my PC in Outlook.

kanu · 05-02-2006, 02:33 PM

I'm not sure on that one. It seems that it needs to be deleted out of the Deleted Items folder on the Treo before it will be moved from the Inbox to the Deleted Items folder on the server.

I would have expected if I deleted an email on my Treo (Inbox to Deleted Items) that when I synced (Send/Receive) it would be moved to the Deleted Items on the server but that is not the case.

Kanu