Update ruins treo 700W

[jsado13]

My treo 700w is dead. I bought it 2 weeks ago. I was performing an update from the palm website, following every last instruction very carefully, then halfway through the update - it froze. The screen reads

3.01
2.18.00 eng

I've tried to restart the update because that is what Palm recommends, but with no luck. Can you help me out here????? This was a factory refurb in like new condition 2 weeks ago!!!!! Now it's a paperweight.

[thickQT]

If the device lets you, do a hard reset. If not, talk to an in-store CS rep. At Verizon they may perform the update for you while you wait. I don't know about error codes and all that, but if the phone is truly a piece, they should have no issue sending you another one. Jessica

[fostermom]

Are you still warranties if so take it back to the store and see if they can exchange it .Hope you the best

[wdduck]

I missed your carrier, but if it is under a year old take it to a local srv center and they should have a new one sent to you.