Bluetooth Connection to Laptop Help

[jbnery6465]

I just got my 750 yesterday and im excited but need some help. I did a search on here but wasn't helpful. I simply want to connect my Treo to my laptop via Bluetooth so i can transfer songs and files. The two devices see each other, but an error message pops up that says "The remote device does not support device" or something like that. it was so simple with other phones (non-windows mobile), is it more complex now that its a windows phone? please help....thanks in advance...

[jfa]

heres the palm knowledge basde or solution url regarding bluetooth connectivity in general hope it is of help to you. Welcome to ET http://kb.palm.com/SRVS/CGI-BIN/WEBC...Case=obj(41284)

[millerhifi]

Originally Posted by jbnery6465

I just got my 750 yesterday and im excited but need some help. I did a search on here but wasn't helpful. I simply want to connect my Treo to my laptop via Bluetooth so i can transfer songs and files. The two devices see each other, but an error message pops up that says "The remote device does not support device" or something like that. it was so simple with other phones (non-windows mobile), is it more complex now that its a windows phone? please help....thanks in advance...

Follow these instructions, assume the k Jam reference is your 750:

1) On your computer, go into bluetooth settings. Check bluetooth is ON and set to discoverable. Add an incoming COM port, eg. COM5.
2) On ActiveSync on your computer, go into connection settings. Tick all the boxes. If the COM port is greyed out, untick it, close the settings box, go back in, now tick it and set the COM port to eg. COM5.
3) On the K Jam go into bluetooth settings, and remove the connection to your computer.
4) On your K Jam go into ActiveSync, click 'menu' > 'connect via bluetooth' then you should see a message saying 'cannot find an existing bluetooth partnership with a PC that supports ActiveSync. Would you like to set up a partnership now?'
5) Click YES - you are taken to the Bluetooth settings screen.
6) Now click 'new partnership. As soon as you do this, the K Jam will search, and as long as your computer has bluetooth discoverable turned on, your computer will eventually be displayed. Check the computer name showing on the K Jam is the same as the name you gave the bluetooth profile on your computer.
7) On K Jam, click your computer name then NEXT.
Now enter a passcode - any four digit number (remember it) then next
9) When you do this, your computer will pop up with a message saying "a bluetooth device is requesting authorisation". Open this message and type in the code that you gave the K Jam. The next screen on the computer will tell you that it was successful - click FINISH.
10) Back on the K Jam, the screen will now be showing the services available. AS LONG AS YOU FOLLOWED STEP 1 and 2, ActiveSync will be an option, and you need to tick this and press FINISH on the K Jam.
11) Close bluetooth settings, now in ActiveSync screen click MENU > Connect via bluetooth. Your ActiveSync program on the computer should eventually pop up and connect.


The only port you worry about is the incoming pc one. Active Synch does the rest. You must see activesync as a service when you connect. Creating other ports can stop the synch from working.

[jbnery6465]

i tried the link above as well as instruction from the user guide, still didn't work. tried the same steps as the k-jam, still doesn't work. im a noob at this so sorry for all this. i dont have the sync cable so i couldn't connect my treo to the active sync software that i installed on my laptop, could that be an issue? plus, after creating a partnership on the treo 750, it asks me to select a device for my laptop: serial port or wireless stereo, do i need this or how do i handle this. thanks for all the help....this is really frustrating, but im sure it'll be a breeze once its all set up.