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04-03-2008, 08:13 PM
| #11 (permalink) |
  Join Date: Apr 2008
Posts: 13
Thanks: 0
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 |  YEA! Success. Predictably, the folks at Verizon were fairly useless in their knowledge of the Treo. However, the tech help line at Palm was fabulous. Quite possibly the best customer service experience of my life. Here's what happened, in case in helps a Verizon user later on - Yes, VersaMail is free with Verizon and the 755p. But, it does not come installed on the phone, and they say that you cannot directly download it to the Treo - It needs to be downloaded via your computer, then you perform a hotsync to get it over on the Treo. To download Versa, you HAVE to sync the phone to your Treo and have the Palm software installed on your computer. The customer service rep at Palm was awesome, helped my set up the complicated sync to my Mac, and walked me through the VersaMail setup (and even suggested I send and check a few emails with attachments to make sure it was working while we were still on the phone). Happy ending - My email now works perfectly, and the mysterious red attachment paperclip is visible and working! Knowing what I know now, I realize that the Verizon help person was just blowing hot air and doing a lot of "but it SHOULD be working" when she didn't understand what was wrong. Now that I understand the Versa system, I know that she did not know what she was talking about. Lesson? Call Palm, not Verizon.
__________________ Treo-ing in the Rural Mountains |
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04-04-2008, 06:55 AM
| #12 (permalink) |
  Join Date: Aug 2007
Posts: 406
Thanks: 13
Thanked 21 Times in 21 Posts
| Great news, glad it worked out for you!
__________________ Sprint Treo 755p (blue) with SanDisk 2GB miniSD card. Apps installed: TakephOne, DateBk6, 2Day, 4Cast, BellTime 1.0, Palm PDF, Pocket Tunes Deluxe, Kinoma 4, TCPMP, Webmessenger, Card Reader, Mobipocket Reader, PS Memo, Virtual Piano, Resco Backup, Cleanup, Uninstall, Favogo, Snap, Thesaurus, TryDA, Colorize, ChatterEmail, DBFixit, Icon Manager, Noah Pro Dictionary, zLauncher, FileZ, RNS Cuckoo Clock, FreeJong & AW Casino |
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04-04-2008, 07:35 AM
| #13 (permalink) |
  Join Date: Jul 2005
Posts: 855
Thanks: 5
Thanked 23 Times in 22 Posts
| Glad to hear you had such a positive customer service experience with Palm and that you are up and running. SteveTaz
__________________ "Criticism is something you can avoid easily by saying nothing, doing nothing, and being nothing" - Aristotle |
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04-04-2008, 10:18 AM
| #14 (permalink) |
  Join Date: Jan 2006
Posts: 1,825
Thanks: 2
Thanked 26 Times in 26 Posts
| You will like the sync function on the treo. Calendar, contacts tasks etc... with all the detail numbers and addresses is too cool. A lot of the programs that you will install is by syncing or a card reader. If I call sprint about the treo I have been told to ask for level 2. Verizon probably has something like that too. It is just hard to get past someone that wants to help but does not have the tools to help you.
__________________ Plunker Just trying to learn and talk at the same time here. |
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05-01-2008, 01:06 AM
| #15 (permalink) |
| Join Date: Apr 2008
Posts: 13
Thanks: 1
Thanked 0 Times in 0 Posts
| Thanks to this thread I've figured out how to use Versamail to send pics but now I have a problem: when I send them to my Yahoo account (VM is set up to a Gmail account) I get the email, but not the attachment. It's like it's hidden in the email; the kb says there's a file attached but there's nothing on the Yahoo page that indicates its existance. Help? Last edited by ladyeclectic; 05-01-2008 at 01:14 AM. |
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05-01-2008, 05:50 AM
| #16 (permalink) |
| Join Date: Jul 2005
Posts: 855
Thanks: 5
Thanked 23 Times in 22 Posts
| Is it a free account? They may have restrictions, but I am not a user. SteveTaz
__________________ "Criticism is something you can avoid easily by saying nothing, doing nothing, and being nothing" - Aristotle |
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