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This is a discussion on Cant Sync New 755 With Old Palm Desktop. Please Help! within the Treo Smartphones forums; My last Treo 755 screen broke on me. So I got a new with my phone insurance and I've been ...
  1. #1

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    Default Cant Sync New 755 With Old Palm Desktop. Please Help!

    My last Treo 755 screen broke on me. So I got a new with my phone insurance and I've been trying to Hotsync my old files from the Palm Desktop app but it's not working. My Hotsync manager will not pull up and when I press the Hotsync button on my phone nothing happens. I get an error message saying "The selected port, COM3 (or COM9), is not available at this time. HotSync Manager will open the port when it becomes available."

    I've tried everthing and I really need to sync my phone.

    Can anybody please Help.

  2. #2
    plunker's Avatar
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    I went into the bluetooth on the pc and looked made sure the treo is a trusted device. I double checked to see which com port the pc assigned to the treo. You need to look in setup in your hotsync manager to be sure the com ports are the same.
    Plunker

    Just trying to learn and talk at the same time here.

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    Quote Originally Posted by plunker View Post
    I went into the bluetooth on the pc and looked made sure the treo is a trusted device. I double checked to see which com port the pc assigned to the treo. You need to look in setup in your hotsync manager to be sure the com ports are the same.
    Sounds good but I dont have bluetooth on my laptop...

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    Quote Originally Posted by mdot1105 View Post
    Sounds good but I dont have bluetooth on my laptop...
    If I could only find out how to get to Com Port9 then I could do the sync. I dont even know what a Com Port is?
    Last edited by mdot1105; 07-01-2008 at 01:57 AM.

  5. #5
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    Hi:

    Assuming you are running XP....

    Start > Control Panel > System > Hardware tab > Device Manager > Ports (COM & LPT)

    At this point you should now see the list of ports available for your PC. If COM 3 (or 9) is listed, does it have a yellow question mark, red X or is it listed as associated with another program? Right click and select properties. Is it shown as disabled or with a problem?

    SteveTaz
    "Criticism is something you can avoid easily by saying nothing, doing nothing, and being nothing"
    - Aristotle

  6. #6
    dollface's Avatar
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    Also, right click on the Hotsync incon on the system bar and make sure that Local USB is check marked.
    Sprint Treo 755p (blue) with SanDisk 2GB miniSD card. Apps installed: TakephOne, QuickNews, DateBk6, 2Day, 4Cast, BellTime 1.0, Palm PDF, Pocket Tunes Deluxe, Kinoma 4, TCPMP, Webmessenger, Card Reader, Mobipocket Reader, PS Memo, Slingplayer Mobile, Virtual Piano, Resco Backup, Cleanup, Uninstall, Favogo, Snap, Thesaurus, TryDA, Colorize, ChatterEmail, DBFixit, Icon Manager, Noah Pro Dictionary, zLauncher, FileZ, RNS Cuckoo Clock, FreeJong & AW Casino

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    plunker's Avatar
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    Sorry I assumed bluetooth.....In your hotsync manager icon on your task bar click or right click and in setup I believe you can select the com port that is listed in your ports on the pc. Steves directions will get you to the port on the pc then check your hotsync manager

    I use a mac now and I am sure Steve or dollface will have more info....if not I will get the laptop out and see the settings that I have in it.....you may have to match the name of the phone in hotsync on the device to your user name on the pc to sync your data too...once you get it to sync
    Plunker

    Just trying to learn and talk at the same time here.

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    I figured it out! You have to unistall the whole palm desktop software restart your computer and install it again. Dont worry al your files are backed up in the harddrive.

    I did this and my Hotsync worked again like brand new. No more errors!

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