Treo 755p freezes trying to access address book etc

**Lissette** · 12-20-2007, 02:09 PM

Please help, I just bought this phone, I had a 650 (sprint) and I was transferring the data and the sync quit. Now every time I try to access my address book (which did not sync) or almost any function the phone restarts and displays the PALM sign. I do not know what to do.
Can anyone help?:angry:

**benjie** · 12-20-2007, 05:25 PM

There is an application called DBFixit from http://pimlicosoftware.com/dbfixit.htm that might be of interest to you.

Ben

**Lissette** · 12-21-2007, 08:08 AM

Originally Posted by Lissette

Please help, I just bought this phone, I had a 650 (sprint) and I was transferring the data and the sync quit. Now every time I try to access my address book (which did not sync) or almost any function the phone restarts and displays the PALM sign. I do not know what to do.
Can anyone help?:angry:

Did anyone have the same problem?

**Lissette** · 12-21-2007, 08:19 AM

I have a Mac and it apparently is made for Windows, do they have a os x version? Thanks for your help

Originally Posted by benjie

There is an application called DBFixit from http://pimlicosoftware.com/dbfixit.htm that might be of interest to you.

Ben

**toydollz** · 12-21-2007, 12:08 PM

Originally Posted by Lissette

Please help, I just bought this phone, I had a 650 (sprint) and I was transferring the data and the sync quit. Now every time I try to access my address book (which did not sync) or almost any function the phone restarts and displays the PALM sign. I do not know what to do.
Can anyone help?:angry:

I believe you need to try a soft reset. If that doesn't work, pray that you hotsynched recently and do a hard reset.

**Lissette** · 12-22-2007, 03:56 AM

I tried the soft reset and it worked, the phone book came back up and now when I try to sync to get my photos back, there's a moment in the sync that says that is in the phase of phone update and it stays there for a while and then it quits and the same thing happens again. I erase some programs that I had in my phone and I tried to erase them in my computer but they keep being installed again, I might have some problems inside the Palm Desktop hot sync and files, do you suggest something to do. I could return the phone again but I think that it's not the phone:angry:
I had my old phone reconnected while I deal with this issue.

Thanks!:smile:

Originally Posted by toydollz

I believe you need to try a soft reset. If that doesn't work, pray that you hotsynched recently and do a hard reset.

**benjie** · 12-22-2007, 11:29 AM

Have you tried the application I linked to? A soft reset will not cure this - something is causing the interruption and the application I linked to handles most situations similar to what you described. It is installed to and runs on the Treo, not our Mac.

Ben

**Lissette** · 12-22-2007, 01:25 PM

I just bought the application you suggested Dbfixit , I will use it and let you know how it went. Thanks a lot!!:smile:

Originally Posted by benjie

Have you tried the application I linked to? A soft reset will not cure this - something is causing the interruption and the application I linked to handles most situations similar to what you described. It is installed to and runs on the Treo, not our Mac.

Ben

**benjie** · 12-23-2007, 11:40 AM

I would have tried it first and seen what messages it displays and then gone from there - the messages would indicate a problem.

Ben

**Lissette** · 12-24-2007, 06:51 AM

I linked my phone to my old laptop and it worked, it syncked fine and got all my data back, then I went to my new laptop and put phone to laptop sync and it got fixed, I did not have to use the program but I ran it and it says that all is fine; how do I register the application? it does not show how
Thanks for you comments and for suggesting the fixit application.

Originally Posted by benjie

I would have tried it first and seen what messages it displays and then gone from there - the messages would indicate a problem.

Ben