Won't hard reset - Treo Forums

treohawaii755p · 10-18-2007, 12:54 PM

Phone froze last night. I soft reset, warm reset... nothing.

So i decide to bite the bullet and hard reset. Access powered screen comes on, I release "up" and it asks me to erase all data, I say yes, and Access Powered comes on again and stays there. In other words, it wont even hard reset. Ideas anyone?

I left the battery out overnight and tried again this morning, same problem. Haven't had time to take it to sprint yet, but has my phone gone to the grave?

blueonblackstrat · 11-07-2007, 06:17 AM

I'd be interested to know what the outcome of your situation was, as I'm in the same one myself...

treohawaii755p · 11-07-2007, 12:06 PM

Quote:

Originally Posted by blueonblackstrat

I'd be interested to know what the outcome of your situation was, as I'm in the same one myself...

Unfortunately, that was the end of the phone. It died. I took it back to Sprint, they charged me $36 to "diagnose" it and they gave me a new one. Big inconvenience, but apparently this kind of thing is known to happen with Treos once in awhile.

blueonblackstrat · 11-07-2007, 08:36 PM

Quote:

Originally Posted by treohawaii755p

Unfortunately, that was the end of the phone. It died. I took it back to Sprint, they charged me $36 to "diagnose" it and they gave me a new one. Big inconvenience, but apparently this kind of thing is known to happen with Treos once in awhile.

Well I busted tail from St Louis to Indianapolis, because I couldn't find a Sprint store that was accessable in St..L, only to get there, and find they aren't a "service center".

Now I have to go there in the morning and hope that I can get in. the price we pay to for going big....

treohawaii755p · 11-07-2007, 09:03 PM

Quote:

Originally Posted by blueonblackstrat

Well I busted tail from St Louis to Indianapolis, because I couldn't find a Sprint store that was accessable in St..L, only to get there, and find they aren't a "service center".

Now I have to go there in the morning and hope that I can get in. the price we pay to for going big....

Yeah, I understand. And I had to leave my phone at the store for over an hour so they could "diagnose" and test it. Sprint's customer service really does suck. My phone was only 4 months old!

blueonblackstrat · 11-12-2007, 05:51 AM

well on the third try at a sprint store in Inianapolis, I got a new phone. First store sent me to a service center store... No problem, I figured the way my day was going to go, I could fit that in. Got there, the web site said it opened at 0900, it opened at 10. Now I figured I'd just leave it there, and swing back by on my way out of town, that cat wouldn't even look at it. wouldn't exchange it... NOTHING! He's actually lucky I've grown in a lot of ways... a few years ago, I might have sent him to the hospital...

As it turned out, where I had to take the load, wanted me to drop my trailer in the door, and bobtail to another part of the facility... After determining I would be there a bit, I asked to see a phone book, she showed me the closest store, I went there... and low and behold, this young lady took care of me right away... I did have to pay 20 bucks because I didn't have the box it came in... However after the ringing up process, it was only 12.50, because of the higher tax.... in Texas where I bought it... So all in all, I found it to be acceptable!

gdm320 · 11-12-2007, 06:44 AM

Quote:

Originally Posted by treohawaii755p

Yeah, I understand. And I had to leave my phone at the store for over an hour so they could "diagnose" and test it. Sprint's customer service really does suck. My phone was only 4 months old!

Okay, I have to stop you here because you are my typical customer. I freely admit that Sprint has customer service issues, but in-store Service & Repair is actually one of the better points of the whole deal.

First, you had pay $35 because you opted against the service & repair/insurance program that I hope you were offered at point of sale. You had the option to go through the manufacturer for repair/replacement, but you would have had to send the phone to Palm for anywhere up to several weeks to have them check it. Thank Palm for that one, since a few years ago all the manufacturers decided to stop re-imbursing the cellular companies for honoring the manufacturer's warranty - they prefer for the phones to be sent to them. 4 months old, 2 months old, 2 years old - unfortunately the phone is outside of it's 30 day in-store warranty against defects, sorry.

Second, you had to wait an hour. You're lucky. Again, consider how long the manufacturer would have had the phone. Think of the $35 as a convenience charge for not waiting month without the phone. Unforunately Sprint a year ago cut back their corporate repair centers, so the service centers are busier by comparison. An hour isn't a lot considering they first of all have other phones in front of yours (first come, first serve), diagnose your issue and if they can't fix it with software, strip it down to the bare board to check for anything that would void the phone (i.e. liquid damage, major damage to the board, etc), put it back together, complete the e-work order, and get it back to you.

Sorry about the rant, but I've said my piece.