Treo sync problem

[irchamandy]

I am syncing a 650 with Entourage using Palm Hotsync manager.

on my old powerbook running 10.4, i would sometimes get an error saying i couldn't sync because the serial port is being used by another application (it wasn't). when this happened, i would reset the 650 by poking the reset button with the wand and when it rebooted, all was well.

i now have a macbook with leopard. i got the same error message today after having done a number of successful syncs between my 650 and my new mac. i reset the 650 but the problem remained. i restarted the mac but it still happened. i reset the 650 AND restarted the mac and the problem still exists.

why does the 650 think the serial port is being used by another program (it isn't), how do i stop it from happening again in the future and how do i get my 650 syncing again now?

thank you!

Ian

[chillywilly]

It sounds like there is another issue going on that Leopard has made worse.

I had my 650 syncing under Tiger using Entourage sync conduit. Never saw this message, but there is a place you can check.

Open HotSync manager. When the setup screen opens, click on the Connection Settings tab. Make sure only the USB box is checked. Uncheck all other selections. Then restart the computer and try the sync again.

If you still get the error, there must be a setting somewhere that thinks one of your available sync ports is active. It's a matter of finding out what that is and disabling it.