Veriozon 650 - Can't enable Palm syncing

[Symbiont]

I have a new Verizon Treo 650.

I have installed the Palm Desktop software that came wiith the Treo.

When I try to enable Palm syncing in iSync 2.0 (Tiger 10.4) I am told that "The Hotsync software is not properly installed or has never been opened." I have opened and closed the Hotsync software as suggested, but this does not cure the problem.

My searches on the web and on this forum have not yielded any solutions to the problem (though this could be due to my limited searching talents).

Does anyone have any suggestions?

Thank you,

Steve

[william J. Henderson]

I have the same problem and verizon and palm could not fix. Apple could not help and have asked their technical staff to work on the problem off-line and contact me within five days. The issue concerns the lack of sync for calendar and contacts. I have gone through all the steps designed to fix with no solution. It appears the verizon web methodology interfers with the isync software.

[chris]

Gentlemen-
Check out this thread on Verizon Treo 650 and iSync. Moving this thread to Mac and Treo for housekeeping purposes.

Thanks.
Chris

[dturley]

Originally Posted by william J. Henderson

I have the same problem and verizon and palm could not fix. Apple could not help and have asked their technical staff to work on the problem off-line and contact me within five days. The issue concerns the lack of sync for calendar and contacts. I have gone through all the steps designed to fix with no solution. It appears the verizon web methodology interfers with the isync software.

The problem is bad perms on some folders that the Palm installer created. iSync isn't able to install the files. The solution was found on the Apple iSync forum.

Open a terminal window. change david to your username and do:

sudo chown -R david:admin /Applications/Palm
sudo chmod -R 775 /Applications/Palm
sudo chown -R david:admin /Library/Application\ Support/Palm\ HotSync/
sudo chmod -R 775 /Library/Application\ Support/Palm\ HotSync/
sudo chown -R david:admin /Library/Application\ Support/Palm\ Desktop/
sudo chmod -R 775 /Library/Application\ Support/Palm\ Desktop

[cbh7]

thank you thank you thank you for the terminal code to enable syncing! after calling apple and hearing that they were "overwhelmed with calls" and i couldn't find a number on the palm website, i was about to go to cingular and demand that they take the phone back.

i'll be a frequent reader here from now on!

thanks again

cbh7

[chris]

i'll be a frequent reader here from now on!

Cool! Welcome to Everything Treo!

-Chris