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Solution ID: 25536
Treo 650 HotSync fails with an Unknown Sync Error [16385] on Macintosh OSX
palmOne is aware of an issue which causes HotSync operations to fail when synchronizing to a Macintosh with
Treo Voice Dialing installed on the Treo 650.
The Treo Voice Dialing application cannot be installed from a Macintosh computer. If the Treo Voice Dialing application is installed from a Windows computer, or from a SD/MMC card, and the Treo 650 is synchronized with a Macintosh, the following error will occur during HotSync:
Unknown Sync Error [16385]
The smartphone may require a
soft reset after this failure occurs.
The following workaround will allow HotSync operation to complete successfully:
- On your Mac, navigate to your user folder.
- In your user folder, open the Backup folder.
- Delete the VoiceDial.prc file if it exists in the Backup folder.
- Create a new folder. Name it VoiceDial.prc
- Attempt a HotSync operation. The HotSync operation should now complete successfully.