SMS messaging constantly crashes -- unusable!

[harmonicminor]

When I open the messaging app (hit the mail button on the phone or through any other means) I can do maybe two actions before it crashes and I get an error report ("would you like to send this error to microsoft" type crap) and it crashes.

This is the SECOND time this has happened to me. The first time I did a hard software reset to factory default and it took care of everything -- this was about 30 days ago and I didn't have any additional software installed.

Now its happening again. If this is anything like the first time, the problem will get progressively worse. First it lets me open up a message and type maybe 20-30 words before crashing, then about 20 minutes later it'll only allow 5 words, then none, then messaging will crash as soon as I open it. Other programs (like IE) will begin to crash around that point, so I don't think it's spcifically with SMS, but rather the phone's OS as a whole.

When I view the information in the error report, it says

Files to be uploaded:
Error Report
cedevice.log

Bucket Parameters
==================
EvntType: WinCE501bExeptio
AppName: tmail.exe
AppVer: 5.2.0.0
AppStamp: 6996ffe8
ModName: NK.EVE
ModVer: 5.2.0.0
ModStamp: 43f04c15
Offset: 0001ac54
OwnName: tmail.exe
OwnVer: 5.2.0.0
OwnStamp: 6996ffe8

Exeption Information
==================
API Cur Process: 0x00000000
API Cur Thread: 0x00000000
API Own Process: 0x00000000
Info Flags: 0x00000008
Current Process: 0xC42D3242
Faulting Thread: 0xC40B1732
Owner Process: 0xC42D3242
Code: 0xDFFF0123
Flags: 0x00000008
Record: 0x00000000
Address: 0x8001AC54
Parameters: 0

System Information
==================
OS Version: 5.2.20765.3
LCID: 1033
CPU Architec: 5
CPU Type: 2577
CPU Level: 4
CPU Revision: 2
Machine: 0x01C2
OEM String: Palm Treo 850
Platform: PocketPC
Platform Ver: 4.0

Module List
==================
Name
NK.EXE
filesys.exe
poutlook.exe
cprog.exe
device.exe
gwes.exe
shell32.exe
services.exe
conmgr.exe
tmail.exe
BatteryIndicator.exe
s2u2.exe
HTC_CM_Guardian.exe
iLock2.exe
omc.exe
repllog.exe
Transpot.exe
mmsres_320x320.dll
mmstransport.dll
poomintegration.dll
miscres.dll.0409.dll
miscres.dll
jscript.dll
mmscript.dll
rehost.dll
mm1lib.dll
mmstransport.dll.0409.mui
settingdll.dll
filepushlib.dll.0409.mui
filepushlib.dll
filepushctxmenu.dll.0409.mu
filepushctxmenu.dll
browsres.dll.0409.mui
browsres.dll

.....

OKAY, there's a LOT more, but I don't have time to transcribe it all, nor do I know it you need any...

This is REALLY frustrating. I REALLY don't want to reinstall everything,, but that's what I had to do the first time. Now that it's happening again I'm pretty upset... please help me!

-Maestro

[jfa]

Not sure what can be done search on google only came up with your posts here and experts exchange on your problem. If your problem is reoccuring are you ading programs? If so which programs have you aded? Try deleting those programs one at a time and use your sms app and see if it crashes. Keep deleting apps until you find the ofending program. Dont reinstallit.

[120inna55]

Sorry to dig up an old post, but I'm having a similar problem (maybe even identical). My Treo Pro (Windows Mobile 6.1) consistently crashes in SMS. However, after a soft reset, I can send and receive messages, but only if I do not use periods or spaces. I'have'to'use'apostrophes'to'divide'words'like'thi s. Anything else and it crashes requiring a soft reboot. Until a soft reboot is done, contacts are not viewable either.

I was wondering if you've found a solution to your problem?

[crang4]

I am having the exact same problems as both of you!! what is the solution to this?? have you figured it out maestro?? it's so bizarre that periods or spaces cause the sms program to crash!! any help would be greatly appreciated!!

[120inna55]

The only thing that resolved my problem was a hard reset (erasing all data). Fortunately, the problem didn't prevent a sync, and I had all my programs backed up, so ultimatley there was no permanent data loss.

However, the fact that maestro indicated that his problem repeated concerns me a bit. I do wish he'd run across this thread and give us some hope by indicating that he's resolved the problem.

[crang4]

argh that's unfortunate...it looks like i'm heading in the direction of a hard reset too then....cuz my other apps are really starting to slow down as well such as calendar and such....things that are essential to the phone! just a real pain to have to hard reset everything and then get the phone back up in the way that you like it again. was hoping for a more sophisticated fix than just a hard reset... i wonder if maestro ever figured it out....and i hope it doesn't reoccur either though cuz that would just be ridiculous...

[crang4]

oh and also...typing with stupid apostrophies everywhere instead of spaces or periods is really starting to drive me crazy...i feel like i don't want to reply to some people cuz it would just take too long to explain the whole situation...haha.

[jfa]

who is your carrier and are you using the sms that comes with the treo. It sounds like your settings are getting/have gotten changed or corrupted or you have a corrupted sms db file. I have never had problems with my sms program. I am on ATT and have used the treo pro for over a year.

[120inna55]

who is your carrier and are you using the sms that comes with the treo. It sounds like your settings are getting/have gotten changed or corrupted or you have a corrupted sms db file. I have never had problems with my sms program. I am on ATT and have used the treo pro for over a year.

Carrier is Verizon and I'm using the native SMS program on the Treo.

Yeah, it certainly seems to originate with the SMS, but I also recall that after a SOFT reset, and avoiding the SMS, it I used the space bar in any program (my Bible software, contacts, etc.) it would kick me out to recent phone call list, then start crashing. Even using the virtual keyboard would provide the same results.

Now apparently, the spacebar is a hotkey to bring you to the recent phone call list, but when working correctly, that action only applies from the Today screen.

Again, since HARD resetting last week, everything is working perfectly.

[crang4]

I'm on sprint and am also using the native sms program. I tried to hard reset and restore with sprite but that just restored the same problem as well. I tried to do another hard reset with a sprite restore of everything except my email programs and while the sms seems to run smoother, I am still crashing in pretty much all programs which just returns me back to the today screen....did that make sense? Anyway, so this seems to semi-confirm what maestro had hinted at earlier saying that the problem may be larger than just the sms program...perhaps it's some how a global issue with the spacebar and period?...and sms messaging just happens to be where we use those the most?

it baffles me whatever the root problem, but i'm very frustrated that I will probably have to hard reset and reinstall and recustomize everything one by one...sigh...