Problems with Motion Apps/mRing Registration? - Treo Forums

AndyLeviss · 06-22-2005, 03:13 AM

Has anybody else had significant issues with customer service w/r/t registering products purchased from Motion Apps? I paid for mRing using PayPal via the Motion Apps website last Thursday night, under the impression from the text on the site that I would receive an e-mail with my registration number immediately.

It turns out that it is "immediately after your order is processed", not immediately after your order; this is clarified elsewhere on the site (as in, when you don't get your code and fill out the automated form to find it) where it says this may take up to two business days.

Now, if they had a reasonable trial period, this would be annoying, but inconsequential; only having a five day trial, however, I'm now locked out of an application I have fully paid for, because despite it having been five days (three business days) since I ordered, I still have not gotten my registration info, and have had no response to my attempts to contact them via their website.

I even went so far as to try to get a phone number from the WHOIS for their site and call that, but only got a generic voicemail box for somebody I believe to be the owner/developer. Left a message there yesterday; still no reply.

Am I the only one stuck here in Screwedsville? I don't want to have to contest the purchase with PayPal, since that's a huge hassle, and since for the five days it did work I really liked it, but it's rapidly getting to that point. Not to mention that to promise a product in a given amount of time ("this may take up to two business days") and neither do so nor inform the customer of the delay is a violation of FTC regulations and could result in a company being fined for doing so...AARGH

Anyway, am I just unlucky, or is this typical of Motion Apps?

A very frustrated,
Andy

AndyLeviss · 06-22-2005, 03:39 AM

Whaddya know? Within an hour of posting this here and on one other forum, I get an e-mail (at 1:40 am local time for Motion Apps) informing me that I'm now registered in their support forum and allowing me to login and get my reg code. Strange coincidence, or public complaints made them move, I dunno, but I'll take it.

--A

kabeyun · 07-20-2005, 06:24 PM

How do you like mRing?

As far as I can tell, the only 2 ringtone managers that will let you assign a unique ringtone to a specific caller are mRing & Ringo. From what I read, Ringo's fine but is a little unstable.

(Course, I'd VASTLY prefer Call Filter but thus far it's only available for Treo 600 and the developer told me that the coder has some family issues and won't be updating the app for Treo 650 very soon.)

AndyLeviss · 07-20-2005, 06:33 PM

So far I like it, it's really easy to use, and works well, only gripe was the lack of communication from mRing (they're unclear in their copy on the site that when they say it's immediately upon processing, they don't mean upon processing via PayPal, they mean from when they process the order internally, which may take up to two days; add to that an alleged PayPal messup that left them with a huge backlog of orders they hadn't been informed of, according to them, and you end up with pissed off customers like myself who can't use the program) and the inexcusably pathetic 5 day trial period (if they'd had a standard 30 day trial, I'd have had no complaints, I would have been able to use it while waiting for the code; or they could offer a temp code from the site that extends it, say, another 5 days once you've paid until they generate the full code).

On the actual software, though, it works well, is simple, and has yet to cause a single problem. My only software complaint is really more of a feature request; I really want to be able to set the ringer to vibrate for a cycle or two, and then ring if I haven't answered, as I could on my last two phones.

Phone Technician allows this, but not personalized ringers; mRing allows personalized ringers, but not this. Either way you lose something; I decided the category ringers were more important to me.

--A

kabeyun · 07-21-2005, 08:13 PM

I just installed mRing, and it appears to have an incredibly dumb flaw. When looking up a contact, it only displays the entries that have text in the last name or first name fields. In other words, all of my listings that include "Company" but no person appear as blanks. I have to take a stab at each blank until I'm luck enough to hit the right entry. No thanks!

Let's try Ringo...

Colt45 · 12-29-2006, 05:25 PM

i download the program, installed it, registered but now i'm having probs making the ringtones when ppl call work. i dont understand the same mp3 works fine when that person txt messages me but wont work when someone calls. and mRings customer support sucks.

AndyLeviss · 12-29-2006, 07:09 PM

Quote:

Originally Posted by Colt45

iand mRings customer support sucks.

Amen. I finally gave up on mRing after a year and a half, and am now using Ringo. mRing has a major twofold bug w/r/t muting ringtones while a call is coming in:

1) It doesn't support the standard Palm OS behavior of muting the ringer when you press the volume keys (not rejecting the call, just silencing the ringer--mRing doesn't do either, though).

2) mRing customer service told me that while it didn't support this, pressing any key on the keyboard (save the few keys that specifically answer/reject the call) would mute the ringer. This doesn't work, either.

I spent months inquiring about this bug, and they acknowleged it and told me they'd "work on it", but after the better part of a year, I finally gave up, and tried Ringo, which worked flawlessly.

I wrote to express my dissatisfaction with mRing, and asked for a refund since they'd known about this bug that made the program useless for me for around a year and had refused to do anything about it, among other customer service issues.

They told me they'd be happy to provide a refund, just please send them my original registration code so they could process it. I sent this code, and was then told that because I purchased it so long ago, PayPal wouldn't process a refund, so they couldn't refund it, but they'd gladly offer me any of their other programs for free instead.

I replied that with their customer service--or lack thereof--I wasn't really interested in any of their other programs even if there was one that would be of use to me, but as it happened, there wasn't anyway. I said that, as a PayPal merchant myself, I knew that while PayPal wouldn't process it as a refund per se, they could certainly send me the payment via PayPal the same way I'd send them one. They might have to eat a few % in PayPal fees (the official "refund" function on PayPal cancels out the PayPal processing fee that gets deducted from the payment when you pay for a product), but it was negligible. I even offered the option of, instead of giving me the refund, just purchasing a reg code for their competitor's program--that does function properly--on my behalf.

I was then told that the person I was corresponding with spoke to her manager, and he told her he would not allow her to give me a refund, but the offer of free software I don't need was still on the table.

So, here I am, doing my best to warn people away from this buggy program with horrible customer service.

I still don't have my money back, and am royally pissed that I got taken in by a company with an extraodinarily short demo period, horrible customer service, and no inclination to match the normal Palm OS operation of the function they're replacing with their program, nor to fix acknowleged bugs in their program.

If anybody's intersted in any of their programs, feel free to e-mail or PM me; if they're willing to do it, I'll gladly sell you my license they offered. That way somebody can make use of the free offer, and I'll get my money back for mRing, which is useless to me since I can't quickly silence a ringer while it's in the holster.

--Andy

Kreth · 12-30-2006, 05:47 AM

Quote:

Originally Posted by AndyLeviss

1) It doesn't support the standard Palm OS behavior of muting the ringer when you press the volume keys (not rejecting the call, just silencing the ringer--mRing doesn't do either, though).

2) mRing customer service told me that while it didn't support this, pressing any key on the keyboard (save the few keys that specifically answer/reject the call) would mute the ringer. This doesn't work, either.

I've been using mRing for about a year with no problems. Is there a reason why you don't just use the mute switch on top of your Treo?

AndyLeviss · 12-30-2006, 08:38 PM

Quote:

Originally Posted by Kreth

I've been using mRing for about a year with no problems. Is there a reason why you don't just use the mute switch on top of your Treo?

A couple: holster that covers the mute button, a desire to only silence the next call but not leave the phone muted, a desire to quickly and efficiently silence my "vibrate before ring" ringer while taking the phone out of the holster to look at the caller ID and decide if I want to answer it at all.

Additionally, I've gotten stuttered rings where the system ring went off for a second before the mRing one took over on SMS messages with mRing. Never had that happen with Ringo.

--A