Dropped calls and low signal strength - Treo Forums

gun138 · 08-21-2007, 11:34 PM

Is it just me or has anyone else been experiencing a nose dive in the performance that you get with Verizon? I never had great service in my house but I could sit in the living room and talk with very few problems. That was until about 6 months ago. I have noticed that I can't connect to the web until the fourth or fifth try. I keep getting a message "no modem at above number. to check your connection settings click here " So I just keep trying to connect and after like 4 or 5 times it connects. Also I used to get maybe 1 or 2 dropped calls a month now I get 1 or two everyday. I call and complain every day and they tell me that they don't guarantee service inside buildings. So I told them that I have the same issues outside and while driving and they said I need to except that thats the way cell phones work.................

Verizon " its the network " MY A$$ !!!

remilk · 08-22-2007, 09:32 AM

No, I do not remember the last time I had a dropped call or was unable to meet the 'phone' network. Occasionally, I have trouble connecting to the data network, primarily on airport runways.

My friends and colleagues who have Sprint or AT&T constantly complain about no signal or dropped calls. None can call from inside the office I am in (Concord, NH). I have 3 bars showing.

I travel extensively around the country and the only place I had been roaming is in the upper peninsula of Michigan.

Just my experience.

Bob

stevetaz · 08-22-2007, 10:03 AM

Gun:

Did you ask Verizon about reprovisioning? I believe there is a code to dial to update your phone to tower changes. I just don't remember what it is and I have Sprint anyway. I believe the provider may have to do something on their end to prepare your number for it, but again, I don't remember.

Worth a call to them to see. Maybe they have info on their site.

SteveTaz

krybka · 08-22-2007, 04:48 PM

Try pulling the battery out for a minute -that fixed my similar problem. Also try dialing *228 to re-provisioning.

Hope that helps,

Ken

gun138 · 08-22-2007, 08:23 PM

Thanks for all the info. Unfortunately I did all of those things but they don't help. I guess that paying $250 a month doesn't get you good service.

gun138 · 09-02-2007, 09:16 PM

Well they told me to bring the unit in to be tested, I have been to the Verizon store plenty of times. Most of the employees are high school age. I doubt that there is any soldering or reprogramming going on in the back. As usual I was told to leave the phone and come back in 45 min. As expected they are sending me a new (refurbished) Phone. I don't think that the phone is the problem. while waiting for my phone I overheard 5 other customers complaining about the declining signal strength in the last 6 months.... I believe our phones work fine. as they say in the ad " ITS THE NETWORK !! "

gun138 · 09-09-2007, 12:54 PM

Update
As expected the tecnicians at verizon were unable to fix my phone.....what a surprise! They sent me a new (refurbished ) one. after two days i found the thing was off. the green light was still blinking but the screen didn't work. so I removed the battery and put it back, after the phone rebooted I was notified of a bunch of calls I did't recieve. (i.e. lost business) it happend again a few hours later. I looked at the invoice that came with the phone and there was another cell # on it so I called it. some guy answered and I told him that I think I got his old phone that he sent in. I asked why he had to get a replacement and he told me that the darn thing kept turning itself off and that he couldn't turn it on without doing a soft reset.

I guess I'll spend another few hours setting up yet another phone from them.