How to get a new Treo 650 every month.. - Treo Forums

ep_threezy · 01-04-2006, 10:02 AM

Well I have another incident to add to my disliking of Verizons customer care reps. My replacement phone, which replaced the first 1.04 "PDA" update, was giving error messages while sending sms. I am also not receiving sms or voicemails until I do the *22899 update. So customer care decided to do some trouble shooting with me.

Thursday Dec 29th: Called Verizon and asked if they were having network problems which would not allow my phone to receive messages. They said that there was a problem in their system and they reset the problem. All should work fine now...

Friday Dec 30th: Received the error messages again, so I called Verizon. They said that I needed to hotsynch my phone to back it up and then do a hard-reset. Let us know if you have any other problems. Within 2 hours I was missing messages again and getting error codes.

Tuesday Jan 3rd: Called Verizon and told them that my phone had continued to give me the same error codes. They said, "we need to do the 1.04 update and that will fix it. I told the tech, "Last time I did the update, my phone became a PDA and lost the phone feature." He said, "You must have done something wrong." I told him that a Palm rep had helped me with it. The Verizon rep said, "We have to do it to correct your problem." He goes throught the process with me, step by step. Once we are done...1 hour and 47 minutes later, I have a Treo 650 PDA. My phone was not accepting the update. Now I get a new one in FOUR days. I told them how thrilled I was that they do not overnight anything anymore and that my family/ friends/ clients would be so happy that they could not reach me for four days. They said they would "2nd day air" my new phone.

Long story short it turned into a 2 hour "I told you so." I understand that they have to trouble shoot, but afterwards he said, "Yeah, we have had that happen to several phones."

alex_mathews · 01-04-2006, 10:27 AM

Wow, what an ordeal. I don't see why the Treo 650s that they have in stock don't have the 1.04 update already installed. My assumption is that the replacements you received were refurbished, so they could have been updated while being inspected.

ep_threezy · 01-04-2006, 10:32 AM

The replacment phone was a new-in-box out of a Verizon store. I hope this phone has the update already.

Jane2001 · 01-06-2006, 04:16 PM

that bites, wonder why some T650s work fine with the update and some don't

Got mine a month ago and they don't have the updates already installed which made me wonder why they don't do it.

ep_threezy · 01-10-2006, 10:26 AM

Update: Friday recieved new 650. It had the 1.04 update already installed

, but the volume button was broken:mad: . Recieved the replacement for that yesterday (Jan 9th) and everything is alright so far. If this phone has the same sms and dropped call problems as the last phones...I think I will be the proud owner of a new RAZR. Four phones in two months is ridiculous!

alex_mathews · 01-10-2006, 10:31 AM

Glad to hear that you finally have a functional phone. Hopefully this one doesn't develop the problems you've experienced in the past.

TheHeffNerr · 01-17-2006, 03:00 AM

Quote:

Originally Posted by Jane2001

that bites, wonder why some T650s work fine with the update and some don't

Got mine a month ago and they don't have the updates already installed which made me wonder why they don't do it.

palm did make a bad batch of treo 650's that where basicly junk. and seems like you where the lucky one

Shady · 01-20-2006, 01:23 PM

Quote:

Originally Posted by TheHeffNerr

palm did make a bad batch of treo 650's that where basicly junk. and seems like you where the lucky one

I've had my 650 for 6 months now and all is perfect. I am still afraid to update though. If it works, then don't mess with it..

Actually, has any found advanteges to the update?

Jane2001 · 01-20-2006, 11:49 PM

Quote:

Originally Posted by Shady

I've had my 650 for 6 months now and all is perfect. I am still afraid to update though. If it works, then don't mess with it..

Actually, has any found advanteges to the update?

Good call...why fix something that isn't broken

I found that my 650 wouldn't send MMS and the 1.04 update fixed it. I assume that there are batches of 650's that have issues therefore they do these updates to patch up the errors. The update was also suppose to free up some memory on the 650. I didn't check when I did my update.

chuym · 08-29-2006, 06:40 PM

Does anyone have a serial number range for the bad ones? It would be great to compile a list of serials on this site.