HP Plans To “Make Things Right”

The exhaustive amount of feedback on blogs, Twitter and Palm’s own Facebook page saw a huge outcry from the webOS community in response to word that legacy devices (those prior to the Pre 2), would not receive an update to webOS 2.x. The Palm blog last night responded to the criticism.

“…ultimately it became clear that we would need to choose between supporting the past with over-the-air updates and ensuring that our upcoming devices would live up to your hopes and expectations for them. It was a difficult and, frankly, painful decision for us, and we realize it was a frustrating outcome for many of you.”

It’s still not clear as to when Palm (branding moves aside, this was a move by Palm) made this tough decision, but clearly the timing was not very well thought out. Yesterday should have been a day of positive vibes for the company, but was tarnished by the news. HP doesn’t have a solution yet to appease the community, but they are working something to ease the pain.

“We’re working on something that we hope will help make things right for you. We’ll be sharing the specifics with you when they’re ready.”

Our hope was that webOS 2.0 would help fix the sluggishness that’s present on current generation Palm webOS devices. It’s not clear if “making things right” will mean a webOS 2.0 doctor that allows us to update or perhaps some sort of voucher to purchase a future product at a reduced price. HP doesn’t have the answer yet, so anything on our end is just pure speculation. If I had to guess, a coupon for AppCatalog purchases might make sense. It would continue to stream cash to developers and customers having more apps would be less likely to flee the platform.

How about you? What are you expecting from HP that will “make things right”?

via Palm’s blog

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