AT&T Survey Pitches Address Book, Speaks In Code

AT&T has been sending out surveys to new smartphone customers. Having just purchased a Palm Pixi Plus (and then a Palm Pre Plus), I was included in the survey. The survey started by asking me to confirm if I recently purchased a Palm Elan (P121UNA). Most hardcore Palm fans will know this refers to the Palm Pixi Plus, but this question will likely will have consumers scratching their head asking, “What’s a Palm Elan?”. My curiousity was piqued as to what information AT&T was attempting to glean from the survey.

As I proceed through the survey, I was asked a littany of questions regarding AT&T’s Address Book service. I have no shortage of smartphones, but this was the first I had heard of this service. There is no charge and it apparently backs up your contacts to the cloud. I thoughtto myself, what a novel idea. Then I remembered that I just purchased a Palm Pre Plus. With my existing Palm Profile in place, all my contacts and apps were already in place by the time I left the AT&T store. When I moved from the Pixi Plus to the Pre Plus, it took me all of 10 minutes to sign into my profile and have all my contacts in place.

In theory, the AT&T Address Book sounds like a good service, if it were not for a duplication of what Palm owners already have with the Palm Profile. I have yet to sign up for the service, but I’m considering it. My Palm Profile has yet to fail me, but you can never have too many backups. Both the Palm Pre Plus and Palm Pixi Plus are supported and there is no charge. For more information, you can check out AT&T.

Anyone using this service? How’s it working for you?


  1. I would bet this is a service designed for people when they switch phones…it is obviously redundant for Palm owners currently, but only as long as we stick with Palm devices. Let’s say I get a bump to the head and foolishly decide that I must have a blackberry or, god forbid, an android device…this would probably sync all my address information. Much more useful on a dumbphone probably as most of us smartphone toting folk SHOULD have our contacts/address books somewhere easily accesible in the cloud.

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